Gloria Bucks are loyalty credits you can earn when shopping through the Gloria Horn Sewing Studio app. The percentage you earn back varies and is typically announced during our live shows.

Gloria Bucks are not a discount taken off your current purchase. Instead, a percentage of your eligible purchase is added back to your Gloria Horn Sewing Studio account as loyalty credit that you can use toward a future purchase through the app.

A few things to know about Gloria Bucks:

• Gloria Bucks can only be earned and redeemed through our app.
• Gloria Bucks cannot be earned on purchases made through our website.
• Gloria Bucks cannot be transferred to another account.
• You cannot earn Gloria Bucks on the portion of a purchase paid for using Gloria Bucks.
• The percentage you earn back may vary from day to day.
• Exclusions apply on certain products or machines.

While Gloria Bucks are exclusive to our app, our website may have exclusive sales and special offers that aren't available in the app. There are benefits to shopping with us in both places!

We do not store your payment information on our system. Once an order is placed, we cannot modify the payment method. If you need to use a different payment method for an existing order, we must refund the original order so you can place a new one with your updated payment details.

Here are two ways you can update your payment methods in the app:

Option 1

1. Open the app.
2. Click the top left person icon.
3. Under Settings, click “Payment Methods”.
4. Click the Red Remove option.
5. Click Done.
6. Add the new payment method you wish to use.
7. Saving this information streamlines future checkouts; simply choose “pay with card” near the end of the process.

If you are towards the end of the checkout and see that you need to change it in a hurry, here is another way!

Option 2

1. Scroll to the payment method.
2. Click the current payment method listed (last four digits with arrow)
3. A small screen will pop up at the bottom where you select how to pay.
4. To remove the current payment method, select the three dots in the upper-left corner of that screen.
5. Click “Edit wallet.”
6. A Red Minus ⛔icon will appear next to that payment method, allowing you to remove.
7. Once removed, add the option of bank or card and insert the new payment method.

To protect your privacy and sensitive information, please keep the following security practices in mind:

Do not include full payment card details in your order notes. Because customer notes appear on packing slips attached to orders, any sensitive card information will be redacted to prevent unauthorized access if a parcel is lost or stolen.

Avoid emailing sensitive financial details to us or any other company when placing an order. Email transmission carries a higher risk of data leaks, so please proceed with caution.

While Gloria Horn Sewing Studio accepts phone payments, we never store or save your payment details after the transaction. Always take extra care to verify that you are speaking with an authorized representative before sharing your payment information.

We go LIVE throughout the week with sewing and embroidery demonstrations, classes, project ideas, new products, and special deals. When we show a product during a live show, you'll often be able to purchase it right from the live!

Watching and shopping in the Gloria Horn Sewing Studio app

The easiest way to shop during our live shows is through the Gloria Horn Sewing Studio app.

When an item is available for purchase during the show, simply tap the shopping bubble at the top of your screen to view and add the item to your cart.

Shopping from Facebook

You can also watch our live shows on Facebook and shop along with us.

If you haven't created an account with us yet, comment "Register" during one of our live shows. You'll be prompted to enter your first name, last name, email address, and phone number and create a password.

Once your account is set up, return to the live show to shop.

When we announce an item for sale, comment "Sold" followed by the identifying number for the item you want. For example: Sold 1234.

Please note: At this time, Facebook is the only way to shop directly from our live shows outside of the Gloria Horn Sewing Studio app.

You can always shop our website or app when we're not live, but live-show specials, bargains, and Gloria Bucks opportunities may not be available on both platforms.

There are several reasons why an order may be fulfilled in multiple shipments. We are committed to getting your items to you as quickly as possible, so if some items are ready to ship while others are not, we may send the items we have in stock first and ship the remaining items as soon as they become available.

Some reasons you may not receive your full order in one shipment include:

• An item you purchased is on backorder from our supplier.
• A Made-to-Order Kit is not ready at the same time as the rest of your order.
• You purchased a Pre-Order item that is not yet available.

If an item is not included in your shipment, we will leave a note on your packing slip explaining which item(s) are still outstanding and why they were not included.

If you have questions about the status of your order, please contact us at orders@gloriahorn.com or support@gloriahorn.com.